Shipping policy

Last updated: October 7, 2026

Every Lilum piece is made by hand in small batches. We pack each order with care — thank you for your patience and for supporting a small studio.

Order processing

Orders normally dispatch within 2–5 business days, Sunday–Thursday excluding Israeli public holidays. Transit time is additional to processing time. A different dispatch estimate for a preorder or product drop will be clearly disclosed before purchase. If we cannot meet the agreed dispatch or delivery commitment, we will notify you and honor your applicable cancellation and refund rights.

You'll get an order-confirmation email right away, and a second email with tracking once your order ships.

Where we ship

We dispatch from Israel to the United States and the European Union. Availability and shipping options are shown before payment. For destinations not listed, email lilumjewelry.store@gmail.com before ordering; we will confirm whether delivery is available and quote the price and estimated time.

Delivery times

Orders are shipped via Mailog. Estimated delivery after dispatch:

  • United States: 14–21 business days

  • European Union: 7–21 business days

  • Israel - pickup at store available

These are estimates. Carrier or customs delays may affect them, but do not exclude remedies required by law.

Shipping costs

Shipping is calculated at checkout based on your destination and shown before you pay.

Customs, duties and import taxes

Import duties, taxes and customs fees are not collected by us at checkout. They are payable by the recipient to the destination authorities or carrier on import, and are not included in your order total or shipping cost. If you are unsure, please check your country's import rules or contact us before ordering. This does not reduce your statutory cancellation, refund or delivery rights.

Tracking

Once your order ships, we'll email you a tracking number so you can follow it to your door.

Risk of loss

For orders shipped with a carrier we offer, risk of loss or damage remains with us until you or your designated recipient, other than the carrier, takes physical possession of the parcel.

Delays, lost or damaged parcels

If your order is delayed, appears lost or arrives damaged, contact lilumjewelry.store@gmail.com with your order number and, if available, tracking details and photographs. We will investigate with the carrier and provide the replacement, refund or other remedy required by applicable law. Please report visible shipping damage promptly so we can investigate; this does not impose a time limit on your statutory rights. Carrier investigations do not suspend a refund or remedy deadline imposed by law.

Incorrect or incomplete address

Please check your address before placing the order and contact us promptly if it needs correcting. If the goods are returned because of an address error you supplied, we will discuss reshipment or cancellation and any reasonable additional shipping charge before proceeding, subject to your statutory rights. This does not remove our responsibility for an error made by us or a carrier we engaged.

Questions

Email us at lilumjewelry.store@gmail.com — we're a small team and we read every message.